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(303) 286-7644 (customercare@eastsideheat.com)  
 
CONSUMER TIPS  
 

Confirm that the Company is City Licensed

To secure a city license, the contractor must have passed his city licensing exam. In addition to testing prospective contractors for knowledge regarding the design, function, maintenance, and repair of cooling and heating systems, the exam also tests their knowledge of the city mechanical codes. The mechanical codes were written to protect building owners from the use of substandard materials or shortcuts which could make the building unsafe. Compliance with the mechanical code reduces the risk of your heating and cooling system malfunctioning in such a way as could cause damage to the building or injury to its occupants.

Eastside Heating and A/C has been licensed by all cities and counties in Denver Metro area.


Confirm that the Company is Fully Insured

Licensed contractors are required by the state to carry insurance for their company. If your property suffers damage due to an error made by the contractor or one of his employees, the insurance will pay for the replacement or repair of the damaged property.

Don't Confuse EPA Certification with City Licensing

Finally, be aware that many individuals will imply that they are licensed to work on air conditioners because they possess Environmental Protection Agency certification allowing them to purchase refrigerants such as Freon. An EPA certificate, while important, is a far cry from a city license. To obtain an EPA certificate, an individual must own and know how to use a recovery unit. The recovery unit captures the refrigerant which is released when a technician is working on an air conditioner or heat pump. This process reduces the damage caused to the ozone by refrigerants. An individual may become EPA certified and be allowed to purchase refrigerant for the purpose of servicing his own home, his place of business, or his automobiles. However, the possession of an EPA certificate does not qualify him to work for pay on others' residential or commerical cooling and heating systems.

Eastside Heating and A/C possesses a Universal EPA Certificate, the highest level of certification granted by the EPA.  Also, all our technicians are licensed by the EPA.


Beware of Companies which Pay Sales Commissions

Given the high profit margin of replacing (as opposed to repairing) old systems, many air conditioning and heating companies pay their technicians a commission for selling new units to customers. While it is sometimes a good idea to purchase a new (more efficient) unit as opposed to patching up an old system, sales commissions encourage technicians to recommend a unit replacement before it is necessary.

Eastside Heating and A/C does not pay sales commissions and we do not pressure our clients to replace units before their time. Rather, we advise our customers of the pros and cons of replacing (versus repairing) an aging unit and allow them to make an informed decision.


Have a contractor do an ACCA Manual J Load calculation.


 

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